Contextual Chat

Communication in Context

Stop switching between your ERP and email or Slack. Tuli's built-in chat system lets you discuss any record with your team — and the entire conversation stays linked to that record forever.

Record-Linked Conversations

Every record in Tuli has a conversation panel:

• Discuss directly — Comment on a purchase order, lease contract, or work order without leaving the record
• Tag team members — @mention colleagues to bring them into the conversation
• Attach files — Share documents, images, and screenshots in context
• Action items — Create tasks directly from chat messages

Real-Time Messaging

Powered by SignalR for instant delivery:

• Instant delivery — Messages appear in real-time without page refresh
• Typing indicators — See when colleagues are composing a response
• Online presence — Know who's available right now
• Read receipts — Track who has seen important messages
• Push notifications — Get notified on mobile for urgent messages

Thread Organization

Keep conversations organized:

• Threaded replies — Respond to specific messages without cluttering the main feed
• Pin important messages — Keep critical information at the top
• Search conversations — Full-text search across all chat history
• Filter by date/user — Find specific discussions quickly

Audit Trail

Chat history is part of the compliance record:

• All messages are immutable and timestamped
• Conversations are included in record export
• Chat activity appears in the audit log
• Deleted messages are soft-deleted (recoverable by admins)

Integration with Workflows

Chat and workflows work together:

• Workflow step assignments trigger chat notifications
• Approval requests appear as actionable chat messages
• Rejection comments are captured in the conversation
• Escalation messages sent automatically to relevant parties